Skip to content

Privacy Policy

Last updated 1 April 2026

Introduction

BookMIAM (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (bookmiam.co.uk) and our family mediation services, including MIAMs (Mediation Information and Assessment Meetings).

We are registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

BookMIAM provides family mediation services across the United Kingdom. For the purposes of data protection law, we are the data controller.

  • Email: hello@bookmiam.co.uk
  • Website: bookmiam.co.uk

What Personal Data We Collect

We may collect the following types of personal data:

  • Contact information: your name, email address, telephone number, and postal address.
  • Case information: details about your family situation, the nature of your dispute, and information relevant to the mediation process.
  • Financial information: where relevant to legal aid eligibility assessments or the £500 mediation voucher scheme.
  • Website usage data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics).
  • Communication records: emails, phone call notes, and booking information.

How We Collect Your Data

We collect personal data when you:

  • Complete a contact or booking form on our website.
  • Email or telephone us.
  • Attend a MIAM or mediation session.
  • Subscribe to our mailing list (where applicable).
  • Browse our website (via cookies — see our Cookies Policy).

How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and provide information about our services.
  • Arrange and conduct MIAM appointments and mediation sessions.
  • Complete and sign court forms (C100, Form A) as required.
  • Assess eligibility for legal aid or the family mediation voucher scheme.
  • Contact the other party to invite them to attend a MIAM (with your knowledge).
  • Comply with our legal and regulatory obligations.
  • Improve our website and services.

Lawful Basis for Processing

Under the UK GDPR, we process your personal data on the following lawful bases:

  • Consent: where you have given clear consent for us to process your data for a specific purpose (e.g. subscribing to a mailing list).
  • Contract: where processing is necessary for the performance of a contract with you (e.g. providing mediation services you have booked).
  • Legal obligation: where we need to process your data to comply with the law (e.g. regulatory requirements under the Family Mediation Council).
  • Legitimate interest: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights (e.g. responding to enquiries, improving our services).

Special Category Data

Family mediation may involve the processing of special category data, such as information relating to domestic abuse, health conditions, or children. Where we process such data, we do so on the basis of substantial public interest (administration of justice) or with your explicit consent.

Who We Share Your Data With

We do not sell your personal data to any third party. We may share your data with:

  • The other party: only to the extent necessary to facilitate the mediation process (e.g. inviting them to attend a MIAM). We will not share case details without your consent.
  • The Family Mediation Council: where required for regulatory, quality assurance, or complaints purposes.
  • Legal Aid Agency: where you have applied for legal aid.
  • Government bodies: where required to claim the £500 mediation voucher on your behalf.
  • IT service providers: who help us operate our website and booking systems (under strict data processing agreements).

How Long We Keep Your Data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected:

  • Website enquiries: up to 12 months after the last communication.
  • MIAM and mediation case files: for a period of 6 years from the date of the last session, in line with professional regulatory requirements and limitation periods.
  • Financial records: for 7 years as required by HMRC.

After the retention period, personal data is securely deleted or anonymised.

Your Rights

Under the UK GDPR, you have the following rights:

  • Right of access: to request a copy of the personal data we hold about you.
  • Right to rectification: to request correction of inaccurate or incomplete data.
  • Right to erasure: to request deletion of your personal data (subject to legal and regulatory obligations).
  • Right to restrict processing: to request that we limit how we use your data.
  • Right to data portability: to request a copy of your data in a structured, machine-readable format.
  • Right to object: to object to processing based on legitimate interest.
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at hello@bookmiam.co.uk. We will respond within one month.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or damage. This includes encrypted communications, secure storage of case files, and access controls.

International Transfers

We do not transfer your personal data outside of the United Kingdom.

Complaints

If you are unhappy with how we have handled your personal data, please contact us at hello@bookmiam.co.uk in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

  • Website: ico.org.uk/concerns
  • Telephone: 0303 123 1113
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically.